Refund policy

Return & Refund Policy

All sales are final. Due to the perishable nature of our products, we do not accept returns or exchanges under any circumstances.

Lost, Damaged, or Delayed Orders

If your order arrives damaged, is lost in transit, or does not arrive within the expected timeframe, you must contact us within 24 hours of the scheduled delivery date with the following:

• Your order number
• A photo of the damage (if applicable)

We will assist you in filing a claim with the delivery carrier using the tracking number provided at the time of shipment.

Carrier Delivery Guarantees

Delivery guarantees are made by the carrier, not by La Dolce Box. Late delivery is not eligible for a refund. We can only assist with a carrier claim for lost or damaged packages, subject to carrier approval.